Mitigation — A Customer Experience Toolkit video

(river flowing) – [Allyson] My patients here are the most amazing humans
that you would ever see. Seeing a human on this level is like no other. I can’t wait for the day that I get to look at somebody and
say that, “You’re cured.” – [Dr. Weirda] Cancer
treatment is a long haul and the treatment that we give to patients usually is given in cycles. It requires frequent
visits to our clinics. We need to be able to
continue those activities through a natural disaster,
including hurricanes. – [Matt] When Harvey hit we had about 500 patients in beds. The bayous and the streets around the medical center were fully flooded. My biggest worry was that our flood barriers wouldn’t hold, but we didn’t have any major
breaks during that event. Some of our mitigation efforts you won’t see when you
walk in as a patient. Preparations started years ago, remodeling our buildings, moving equipment from the basement up to higher levels. You might be stepping over a flood gate because we’ve designed them to be recessed into the ground. – [Narrator] Mitigation can save money, but more importantly, it can save lives in countless ways: by minimizing interruptions to care
for the sick and elderly, and avoiding situations where people could be injured in flood waters. Mitigation can take many forms. It can be a small project or a large one, and it can even work with
the community’s identity. Here in Cape Girardeau, Missouri, a new flood wall reduces
the risk to the city and its historic buildings,
while highlighting the city’s history and culture. In Portland, Oregon, a
unique mitigation project is transforming neighborhoods by introducing trees and rain gardens. But all of these new plans
aren’t just for show; they help redirect storm water and lower the risk of floods. Before projects like these take shape, it’s important for a community to know its risk. From this information, communities can take appropriate steps. Some residents in very high-risk areas choose to take a buyout, also known as acquisition, for their property. Acquisition ensures nobody will live on or develop that land, and helps residents move to another home where their flood risk is lower. Another option is applying for a grant to elevate their home. – [Iris] My neighbor said, “Hey Iris, do you know that there’s a program where you can
get your house raised?” I’m getting a FEMA grant to raise my house and I am thrilled. – [Brad] A simple flood
event is catastrophic. It just brings on severe pain to people. Most of these photographs
you can see the water exceeded 4 or 5 feet in most areas. These photos are a little
tough to go through. – [Wendy] After the three
floods we decided this is it. We cannot do this anymore. We have to elevate the house. We were told we had to go 18 inches above the 100-year flood level. We weren’t paying that much for flood insurance, maybe $1400. As soon as we elevated,
the premium went to $300. – [Brad] You can’t live here with a house that’s not elevated. It’s just not going to be possible. I just wanted to make sure that I wasn’t putting my family in
harm’s way ever again. – [Narrator] Begin taking
your own mitigation action. Find out more at

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